Archives de catégorie : UI

Wisely use Sticky notes in your Workshops

lean-office-manage-sticky-notes It might seem obvious to use but sticky notes are not that easy to use in a workshop. Let’s discover how to use it wisely for the good of your workshop and to achieve the results your participants deserve.

Sticky notes are somehow the most used tools in Innovation, Creativity, Brainstorming, Problem Solving…. well it is the most used tool when dealing with ideas, structuring and organizing things.

As easy as it seems, using the sticky notes at their top power requires some tips we will share with you.

Why are the sticky notes such a Star?

Sticky notes have a bunch of advantages for organizing and structuring ideas of any kinds.

  • Visual: Images are processed 6000 times faster than text. With their colours and shapes it amplify information and provide quick understanding of the underlying contextual contents.
  • They are legions: As they are easy to set, you can catch all ideas coming up in your team life like a streaming of content
  • Movable: as you can rearrange them, it is easy to cluster ideas, create connections and reorganise your thinking

How to get the most out of it?

A sticky note is more than just a piece of coloured paper glued on a wall. It has 4 characteristics giving them their abilities to organize and visually shape your mind:

  1. Writing
    Too much text makes it unreadable and will alter the necessary « quick » understanding, giving too much details.
    Too less text will not give enough contents to understand the deep meaning.
    The good writing of a sticky note should be concise enough to be understood.
  2. Drawing
    Humans understand much better images than text. A sketch illustrating the ideas will ease the understanding. Sketching is also a good way to stay concise.
  3. Colour
    Using different colours allow structuring and managing your different ideas and concepts. One colour, one group, one category is a good technique to stay your workshop organized.
  4. Shape
    Sticky notes are now coming in various size and various shape. Choose the ones that are the most suited for your workshop.
    3d_sticky_notes_and_pointers_set_310506SMS-Sticky-Notes

Last tips

As I have used thousand of sticky notes in hundreds of workshops, I can share with you some tips.They are not definitive, so feel free to add yours as a comment.

I personally use the traditional squared one in different colours (at least 4) and the « citation » one. I categorize the notes and structure my mind.From time to time I like other shapes but only for a dedicated use only. As for an example, I use arrow-shaped ones for process analysis and I have found an bulb-shaped ones for good ideas!

My tips for your next workshop:

  • Be sure the sticky band is positioned on the top to avoid the sticky note to be up side down,
  • Write upper case to be readable from away,
  • Keep the same ink colour during your workshop, unity creates readability.

 

Thanks for reading.

You are a start-up mentor? Be sure you worth it

2015-10-26_21-15-20Last October I have been lucky enough to be a mentor at the BigBooster event in Lyon, France. BIG BOOSTER is an international acceleration program in cooperation with MASSCHALLENGE in Boston (the sister city of Lyon if I am not wrong).

That was my first time mentor and I have been very interested sharing my comments, experience and knowledge with 3 very promising start-ups (it ended with one of our mentored start-up ECHY@echycontact – being selected to go this February in Boston and at last being selected among the 10 most promising start-ups of the pool. One more step in April and they might get the price 😉 ).

However during the days we were working I did to myself several comments regarding this kind of events and my own value to the start-ups there. That was a life changing experience for me and a truly new vision of what need and what is a start-up that have changed the way I am envisaging working and collaborating with them as Innovation manager in a Corporate.

Here are the points I would like to share:

  • Be sure you provide value to your mentored startups but also to your start-ups representatives as an individual. Not only for the company but also for the representative it should be an opportunity to grow.
  • Made clear among mentors what are your skills, in which topics each of you is a killer and in which topics you can’t really help. That’s key for your mentored to understand what they can seek from you and what they have to find elsewhere
  • Clarify frankly and from the beginning what are the objectives of the startups: winning a slot at the accelerator? working on their projects with professionals with no particular needs or wills to be selected? Challenging their approach? That’s key for you to be sure you provide the need values and advises to your mentored.
  • Made a clear and honest feedback. As for an example, we had a start-up which was way to early to confront with the others. That was our duty to tell them and help them making progress during the 3 days.
  • Work together on the subject. As a mentor you are also here to work and produce what is needed by your start-up. You are not only a counsellor but also a kind of Blue collar…
  • Last but most important: Be humble. Those guys are working hard on their project, that’s their life, their passion. And frankly I have learned a lot from them during those days. Being an entrepreneur is hard.

Thanks for reading and connect to my mentored startups @echycontact and @stimergyfr

 

A Physical space to innovate? A lab In a way

innovation lab

A Lab but more a physical space for innovation. Meaning not necessarily a FabLab but an innovation Lab.

Having an Innovation Lab instead of a FabLab only is much more powerful especially in corporate. It allows also to innovate on several aspect of the business including technical (with some « Fab » possibilities) and business with, just as we do at our Lab’In Lyon, the Business Model Canva and value proposition.

It gives also the possibilities to have « innovative » meeting: one can « relocate » a meeting in house. That’s a powerful way to change the state of mind of participants while staying at home.

At our Lab we have set two spaces that allow us to have on one side meetings, creativity sessions, Design thinking / service design workshop, business innovation sessions ect… and on the other side a FabLab with 3D printing capabilities, electronic mock-up capabilities, IoT and UX/UI prototyping. It gives very good results with a lot of MVP issued already this year, imagined on one side, made on the other one.

Physical space for innovation

 

INNOWEO article on Lab’In Lyon FabLab (in french)

Reshaping Business Model canva facilitation with a card deck

carddeck2

For a couple of months now I am testing the Strategyzer Business Model Design Space card deck.

It is a nicely quality printed car deck to help you make the point on what is going on on your business environment to prepare your business model innovation. It helps to understand the forces that act on your model, uncover trends, weaknesses and opportunities for a new and innovative business model.

This is not a tool to facilitate the business model canva itself but more to make the business model generation more reliable and innovative.

The goal is to map out physically around your business model canva all the forces that act on it. Thus, visually you have a representation of those forces around your business. Just as it is in real life.

The deck itself

Nicely printed on quality paper, it is composed of 5 categories of cards.

cardeck8Each card is a set of questions that one should ask to the group. Each card has a title and a subtitle that allows understanding clearly the meaning and the aim of the card.

 

  1. The “how-to” cards
    Frankly speaking this is most of the time missing in the cards deck one can buy to facilitate workshop (see IDEO design cards). Those 6 cards explains you the goals of the workshop, how to implement it, the materials, the groupe, what outcome should be awaited and what are the possible next steps. Very valuable to start.cardeck3
  1. The “Industry force” family
    Those cards aim to describe what is going on regarding the industry (competitors, new entrants, substitute, stakeholders…cardeck4
  1. The “market force” family
    They address everything related to the market tectonic: issues, demand, segments, costs…

cardeck5

  1. The “Key trends” family
    Technology, regulations, society… are seen herecardeck6
  1. The “Macroeconomic” family
    Those cards will focus more precisely on global market conditions, capital, commodities and resources etc….cardeck7

For each family you have 4 cards on each topic with about 5 questions. Once you have answered all the questions you have a nice overview of the particular topic.

Reshaping the business model canva facilitation

I have used the deck to facilitate 3 pre-workshop so far, mainly for small businesses (as pro bono facilitator). Unfortunately I have no pics of our very funny, very productive WS.

The deck opened my eyes about Business Model canva facilitation. Before I was jumping right ahead into the canva itself, neglecting in a way the entire environment in which the business was done. Even if we were pretending to take it into account, we weren’t. The visual display of the environment that allows the deck helps a lot during the business model making process itself. And some errors can thus be avoided.

Now I use a new process for Business Model Innovation:
process V1

All those workshops can be actually performed sequentially the same day, even during the same workshop. However I think it is important to have them all. I am still wondering if Actual BM workshop should be after the Environment one (please leave a comment if you have a proposition), however, the steps are here.

Having those workshops at different times and locations is of a huge interest and I really advise to do so. It helps people to fully think, aggregate and compile the data and the results of each WS in the meantime. That’s key and provide a lot of value if you plan a 30min “back-to-previous-results” slot at the beginning of the subsequent WS.

As usual, if you plan a Business Model Innovation, be sure that you work in detail and with a lot of care on the composition of the group. This is somehow the most important preparation step.

Any comments? Please feel free to leave a comment below of to contact me: baptiste@innoweo.com / @BaptisteLeSueur

 

On My Shelf – My 8 preferred books on Innovation and Innovation projects

Innovation books collection

Lately a friend of mine asked me about what kind of books I would consider if asking about « must read » dealing with innovation: Here is my selection of 8 books that are, at the time, the ones I consider as the most valuable.

This is Service Design Thinking

This is Service Design Thinking
This is Service Design Thinking

More than any other books even more than any other website or TV show speaking about IDEO, this is how I have discover Design Thinking and especially SERVICE Design Thinking. Still one of my favourite reference and reading. A comprehensive and useful website is available.

Lean Start-up

Lean Start-up by Eris ries
Lean Start-up by Eris ries

Is there really a need to come back to the Lean Start-up by Eric Ries? Nope. I have been deeply inspired by this book to develop my own approach of Lean Start-up in corporate, used in my company with wonderful results. If you had to choose one…

Business Model Canva and Value Proposition Design

Business Model canva et Value proposition design
Business Model canva et Value proposition design

The sister’s books that worth the reading. I have used and then spread it all around in my company. Benefits? Having a dedicated and common framework and vocabulary to speak about business model and value proposition and more than that, having engineers thinking about business 😉

The Standard for Portfolio Management

Standard for portfolio managementDealing with Innovation projects is nothing else but managing a portfolio of projects. Thus the standard from the PMI(c) is fundamental because before being « innovation » they are « projects » a must be properly managed. pmi.org

Innovation Jugaad

Innovation Jugaad
Innovation Jugaad

In a time where money is missing and when you have to be more and more effective to be sure that every € you put inot innovation will produce some more € as a business, it is vital to do more with less. That’s what Innovation Jugaad is teaching!

Getting to Yes: Negotiating Agreement Without Giving In

Réussir une négociation
Réussir une négociation

Here is the French version of the famous negotiation book from Roger Fisher and the Havard Negotiation Project. A very useful book for Innovators and for everybody as we all have to negotiate one day or another. Most true for innovators who deals everyday

Les systèmes de suggestion en révolution (idea management in revolution)

I don’t know about the english title of this book but as it has been written by the wonderful Bernie Sander it was originally in english.  A very interesting book for those who have to run an idea management system.

Les systèmes de suggestions en révolution
Les systèmes de suggestions en révolution

Do you see some more to add? Leave a comment!

Your next product idea is right here, in front of you.

Well, exactly it is in front of your future customer but as you are customer oriented you are in front of them so…

I have been asked lately about one product manager of my company about how to have great products ideas. I told him that I had no direct answer for him but I could try to help anyway.

To find good product ideas, follow the steps: 😉

  1. Talk to your customers.
    They will pay for your product so ask them what they want, what are their concern, what should be « Whahou!! »
  2. Find a problem to solve
    That’s key. No one will pay an extra € or $ for something that fix… nothing. So try to find an issue and solve it. An important issue of course. An issue for which people are ready to spend some money to avoid it. Pierre Valade, the founder of Sunrise, tells that he is focusing on everything that takes more than 5 min a day.
  3. Know your market
    What are the exisitng product? What are the leaders? Why? What are their advantages, their limits? Read online merchant website to know what people think about it…
  4. Focus on User Experience
    That makes sense. Focus on what will your customer feels when he/she will use your product. That’s key.
  5. Test it, refine it, reTest it (and rewind)
    testing is key for product development. Getting feedback is so more important that it should be your fist concern. By getting feedback you can adjust your product to your market needs and identify your market. Do and redoing it, both parameters will be assessed: market and product design.

INNOVATION TOOLS: design thinking tools that works in corporate

Lately I have taken part to lots of experiments to see how design thinking tools could work in a corporate. We will not talk here about the necessary change management and cultural gap bridging that has to be made in some organisation before even speaking about design which is still equal to aesthetics in some heads.

I am happy today to share with you the tools I have tested and which I think have a real value within a corporate. Those tools have been used in the field of B2B Service design.

Customer Journey Canva

One of my favourites. In most of corporate, contact with the customers has been lost through loads of processes and procedures. Customer Journey helps to give back the Service Culture and the voice of Customer to the organisation

Service Blueprint

One of my favourites, again. Goes very well with the Journey. It helped my teams to focus on the front and back office and help them to find some hidden issues with the Service they were developing. Priceless.

Persona

Works well to define the customer profile. However one should take care in the process of building it.

Refraiming

Refraiming is not so well know. It consists to take a step back and look how your customers interact with your products. Very useful as first step.

Ethnography

Certainly the most difficult tool to use « in light » in large coporate, usually reluctant to deploy « soft sciences ». However this tools is no more than observation, shooting your products and customers « live ». Can be done without calling it Ethnography if it causes troubles in your organisation. I have deployed it by putting video camera all around the place, filming the actions 7/7 24/24.

Other tools

Creativity methods (I am a certified facilitator for almost 10 years now) , Assumption validations, A/B testing, World Cafe, Mind Mapping, Customer co-creation and pretotype using FabLabs capabilities are also some very interesting tools that works in corporate

Feedback

I personally used each and every of the tools above, mostly with success. However I think that one shouldn’t underestimate the energy, the time and the knowledge necessary to apply them wisely and thus extracting from each of them the most valuable results. Thus please consider to hire a professional (choose it wisely also and compare performances and offers which are really different and of various qualities)

 

You want to share your experience about Design Thinking tools? Please leave a comment.

 

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Mon carnet de note: une expérience de sketching par un nul

Carnet de note
Carnet de note

Je ne fais pas preuve d’une grande originalité. L’autre jour, j’étais en réunion avec quelques compères de grands groupes lyonnais et je me suis rendu compte que nous avions tous le même carnet.

Le carnet noir, couverture rigide, format A5

Bien entendu nous n’avions pas tous exactement le même mais bon, noir, couverture rigide, format A5.

Pourquoi avions nous tous le même? aucune idée. Snobisme? phénomène de groupe? copycat?

En tous les cas personnellement je vois dans ce genre de carnet beaucoup d’avantages, le premier et le plus important étant qu’on peut l’emmener partout, qu’il ne prend pas de place et qu’il est très résistant. J’ai toujours un carnet de forme et de taille différentes . Je m’en servais principalement pour noter les choses que je ne voulais pas oublier, les références de mes billets de train, la liste des courses, les principales actions à faire sur mes projets etc…

Je sketche

J’ai lu il y a quelques temps le bouquin de Bill Buxton (@wasbuxton).sketchinguserexperienceUn très bon bouquin sur le travail UX et sur le design d’expérience. J’ai bien entendu enchainé avec son suivant et complémentaire

Qu’on s’entende bien, je ne suis pas designer, je ne sais pas dessiner, j’ai même beaucoup de mal à accorder les couleurs. Bref, je pars de loin…

Mais j’ai trouvé cette approche si intéressante et surtout tellement adaptée à ma manière de fonctionner que j’ai décidé de m’y mettre. voilà quelque chose comme 6 mois. Mon book à moi ne ressemble pas à un book de designer comme celui-ci

sketch book

On n’y retrouve pas de schéma super symbolique ou représentatif.sketching non moi je sketche à ma manière.

Mon expérience de sketching

Je ne vous montrerai pas les pages de mon carnet. J’ai hésité mais les pages les plus sympas sont aussi celles qui ont pour moi aujourd’hui le plus d’importance. Par contre voici mon retour d’expérience.

  1. Le sketching c’est pour ceux qui savent dessiner
    Contrairement à ce qu’on raconte, quand on ne sait pas dessiner c’est chaud. On n’arrive jamais à bien retranscrire son idée, son approche. Bref, il faut trouver des voies alternatives
  2. Le représentatif est plus adapté
    Si vous maîtrisez l’art du schéma ce sera déjà plus simple. Personnellement c’est mon approche. Cela permet de rendre les idées et les concepts mais sans entrer dans une démarche représentative que je ne peux pas réaliser avec la finesse nécessaire
  3. Que du sketching? et bien non
    Je suis quelqu’un de visuel. J’ai besoin de voir les choses pour appréhender au mieux les concepts, les étapes etc… En travaillant sur la représentation de mes idées en schéma dans une démarche de sketching, j’ai acquis depuis quelques mois des réflexes et des outils qui me permettent d’être beaucoup plus efficace dans tous les compartiments de mon activité, même la gestion de projet.
  4. Un outil pour magnifier les autres
    Représenter graphiquement permet notamment de rendre plus abordable des outils plus complexes ou des approches extrèmement codifiées. Un exemple: j’ai déployé avec une alternante travaillant dans mon entité une démarche transverse d’innovation participative impliquant pas loin de 200 personnes. Pour permettre à mon alternante (et à toute l’équipe) d’appréhender toutes les étapes, les actions, les livrables et autres de ce projet, nous avons réalisé une frise de management du projet, visuel (je ne parle pas de management visuel au sens performance mais bien de rendre visuel le management de projet).

    Mur Pit Stop visual management
    Notre management de projet devient visuel grâce au méthode sketch et desig thinking.

    Les résultats ont été une bien meilleure adhésion, une compréhension sensiblement améliorée et quelques risques levés beaucoup plus rapidement.

Et la représentation de l’UX dans tout ça?

Et bien j’en fais pour être franc assez rarement et donc du coup je cherche des ressources pour me faciliter la tâche. Le but principal est de traduire mes idées pour que les vrais UX puissent les comprendre et éventuellement s’en inspirer.

Free UX Mobile template

Pay UI Mobile template

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Et vous, vous êtes plutôt UX ou UI???

UI-UX Personnellement j’ai toujours eu du mal à savoir si UI et UX étaient complémentaires ou non, s’il y avait compétition ou si c’était simplement comme la mayonnaise et le ketchup…

J’ai enfin trouvé la réponse à mes questions dans un article du Designers interactifs (en lien ci-dessous)

Pour IxDA, association professionnelle américaine, le design d’interaction se définit comme « la structure et le comportement des systèmes interactifs. Les designers d’interaction s’efforcent de créer des relations signifiantes entre les personnes, les produits et les services qu’elles utilisent, des ordinateurs aux terminaux mobiles et au-delà. Ces pratiques sont évolutives ».

L’expérience utilisateur désigne la démarche qui consiste à influencer la perception qui résulte chez une personne de son interaction avec un produit, un service ou un environnement. C’est la dimension émotionnelle qui consitue le cœur de la démarche de l’UX. Pour Jean-François Nogier, elle retranscrit « le comportement et les retours des utilisateurs lorsqu’ils se servent réellement de l’application ». Il ne faut pas confondre d’ailleurs expérience utilisateur et ergonomie des interfaces.

Je vous propose également cette infographie intéressante

with-title
UX ou UI??

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