Service blueprint: the secret weapon to best of class services

Hi everybody,

I shared lately some videos on Customer Journey. I think this is one of the most interesting tools of Design thinking but my very best is… Service Blueprint. I think they work best when deployed together but I will come back to this point later on. Let’s share, again, some of my best You-tube picked videos on Service Blueprint. Ready? Let’s go! (You have good ones to share? Leave a comment)

Basics of Service Blueprint (to discover it)

Service Blueprinting (Product strategy)

An example: Tastee Gourmet Service Blueprint


Good hint: How can a professional use service blueprinting?



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