Service blueprint: the secret weapon to best of class services

Hi everybody,

I shared lately some videos on Customer Journey. I think this is one of the most interesting tools of Design thinking but my very best is… Service Blueprint. I think they work best when deployed together but I will come back to this point later on. Let’s share, again, some of my best You-tube picked videos on Service Blueprint. Ready? Let’s go! (You have good ones to share? Leave a comment)

Basics of Service Blueprint (to discover it)

Service Blueprinting (Product strategy)

An example: Tastee Gourmet Service Blueprint


Good hint: How can a professional use service blueprinting?



5 réflexions sur « Service blueprint: the secret weapon to best of class services »

  1. DR.WU 達爾膚醫美保養系列 【 全方位防曬系列】全日保濕防曬乳SPF50+PA+++ UV HYDRATING LOTION WITH HYALURONIC ACID的商品介紹 DR.WU 達爾膚醫美保養系列, 全方位防曬系列,全日保濕防曬乳SPF50+PA+++ UV HYDRATING LOTION WITH HYALURONIC ACID

  2. LM SKINCENTRE 皮膚瑕疵(一) 皮膚知識與問題 皮膚資訊 除了色素、凹凸洞、鬆弛等較嚴重的皮膚問題,我亦時常處理一些皮膚小問題。但,千萬不要輕看這些小問題,小問題累積下,便會變成大問題了。 這些皮膚的小問題,一般以良性為主,而且很多人都會混淆不同問題,始終它們的表徵都甚為相似,所以一定要由醫生診斷治療。較常見,亦較多人留意的有脂溢性角化(seborrheic keratosis)、疣(warts)、油脂粒(closed comedones)、皮脂腺增生(seborrheic hyperplasia)、汗管瘤(syringoma)、毛鞘瘤(trich…

  3. I’m really enjoying the design and layout of your blog. It’s a very easy on the eyes which makes it much more pleasant for me to come here and visit more often. Did you hire out a designer to create your theme? Outstanding work!

Laisser un commentaire

Votre adresse de messagerie ne sera pas publiée.