I shared lately some videos on Customer Journey. I think this is one of the most interesting tools of Design thinking but my very best is… Service Blueprint. I think they work best when deployed together but I will come back to this point later on. Let’s share, again, some of my best You-tube picked videos on Service Blueprint. Ready? Let’s go! (You have good ones to share? Leave a comment)
Basics of Service Blueprint (to discover it)
Service Blueprinting (Product strategy)
An example: Tastee Gourmet Service Blueprint
Good hint: How can a professional use service blueprinting?