I have collected the last months a huge amount of videos on Customer journey. I have experienced Customer Journey and be trained earlier this year and I wanted to have a full overview of the possibilities.
It is my pleasure to share it with you the best I have found today. Enjoy! (You have other good videos? please share it as a comment!!)
Customer Journey: a good intro
Understanding Customer Journey mapping (a video conference with the Sephora example)
Customer Journey Mapping Basics – A short video guide to Customer Journey Mapping(a webminar)
How To Create A Customer Journey Map(a great way to start your own)